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Sign in FAQ
I would like to know more about the new Identity service?

We've transitioned to a new identity service. If this is your first login post migration you can still use your exiting username and password.

On this screen enter your username and click next. Follow the instruction on the corresponding screen for a seamless login experience.

How do I register a New Account?

You can register a new account by clicking on the sign-up option on the sign-in/register screen.

An email will be sent to you to validate your email address.

I forgot my password. How can I reset it?

If using a social provider, you follow their instructions:

If you are logging in with an email address, use this “forgot password” option available on your password screen.

How can I switch my verification method?

You have the option to change you authentication method by selecting the “verify with something else” option.

Why am I getting emails from identity.tylerportico.com?

MunicipalOnlinePayments.com hosted by Tyler Portico, the “entry point” for many cloud applications and services developed by Tyler Technologies, Inc. If you chose to use an email address instead of a social provider for sign-in, it’s the identity services that handles your authentication and any management activities that require your email.

Welcome

This site is available to view information regarding your Utility Account(s). You must set up an online account to be able to view this information. In order to use this system, you will need to provide an email account, set up a password, enter your name and phone number. Click on Utility Billing above to get started.

An email confirmation will then be automatically sent to you. You will need to activate the account by verifying this email was received.

Once your email is verified, you can ADD your Utility account(s) to your site. For this step, you will need your full account number (ex. 4040-123456-01) and the last payment amount on your account. If you do not know your last payment amount, please call our office at (518)761-8237 and we can provide that to you.