Privacy Policy

Effective Date: 11/19/2024

The Port of Hood River ("Port") values your privacy and is committed to protecting your personal information. This Privacy Policy outlines the information we collect, how we use and protect it, and your rights concerning your data when using our online payment portal ("Portal"). By using this Portal, you consent to the practices described in this policy.

Information We Collect

We may collect the following types of information:

1. Personal Information:
Name
Address
Email address
Phone number
Payment information (e.g., credit or debit card details)
2. Transactional Information:
Payment history
Account details related to Marina or Airport tenancy or other services
3. Automatically Collected Information:
Device and browser type
IP address
Website usage data (via cookies or similar tracking technologies)

How We Use Your Information

We use your information to:

Process and manage payments.
Maintain and update customer accounts.
Communicate updates about your account, payments, or services.
Improve the functionality of the Portal.
Comply with legal requirements or protect the Port’s rights.
Your data will not be sold or shared with third parties for marketing purposes.

Sharing of Information

We may share your information:

With trusted third-party service providers to process payments or provide Portal support.
As required by law or in response to valid legal processes (e.g., subpoenas, court orders).
To enforce Portal terms and conditions or protect the rights, property, or safety of the Port, its users, or others.

Security

We take commercially reasonable steps to safeguard your personal and payment information, including encryption and secure storage of sensitive data. However, no system is completely secure, and we cannot guarantee absolute protection against unauthorized access or breaches.

If a data breach occurs, the Port will notify affected users as required by law.

Cookies and Analytics

We use cookies and similar technologies to improve user experience and analyze Portal usage. This data is aggregated and does not personally identify users. You can control or disable cookies through your browser settings.

The Port may use Google Analytics to collect non-personal data about website performance and usage. Users may opt-out by installing the Google Analytics opt-out browser add-on.

Your Rights

You have the right to:

Access and review personal information held about you.
Request corrections, updates, or deletions of your personal data.
Withdraw consent for data collection and processing, where applicable.
To exercise these rights, please contact the Port at [insert contact email or address].

Retention of Information

We retain personal information for as long as necessary to fulfill the purposes described in this policy or as required by law. Certain records may be retained longer in compliance with public records retention laws.

Public Records Law

The Port of Hood River is a public agency and personal information provided to the Port may be subject to disclosure in accordance with public records laws. 

Changes to This Policy

This Privacy Policy may be updated periodically. Changes will be posted on this Portal and will take effect immediately unless otherwise stated. Significant changes that reduce privacy protections will be communicated to users via email or the Portal.

Contact Us

If you have questions or concerns about this Privacy Policy or how your information is handled, please contact us at:

Port of Hood River
1000 E. Port Marina Drive
Hood River, OR 97031
Email: info@portofhoodriver.com
Phone: 541-386-1645

This Privacy Policy is governed by the laws of the State of Oregon and applies to all information collected through the Portal.