Please use this form to pay your utility bill. Please verify your account number located on your monthly statement before submitting your payment. Incorrect information will delay payment posting. If you do not have a statement or need assistance with this form, please call 540-375-3021 Monday-Friday, between 8am-5pm (EST).
Paying online with the City of Salem is safe, secure, and the preferred method to make a payment. To make a payment using one of the below accepted payment methods (debit card or credit card), please click the Continue button to proceed to the form.
This is a secure service provided by the City of Salem. The information you enter will remain private. Please review our privacy policy for more information.
Fees
The City of Salem does not charge you any fees for using the Online Utility Bill Pay Service. However, your Financial Institution may charge you fees related to your Credit Card or Debit Card transactions, including transaction fees or fees for attempting transfers without sufficient funds. If a transaction is not honored by your bank a fee may be charged to your City of Salem account.
Partial Payments
Partial payments are acceptable, however, our acceptance of such payments is not to be construed as an acceptable payment arrangement that automatically extends your account beyond the normal disconnect date. Our acceptance of late or partial payments will not constitute a waiver of any of our rights to collect the full amount due under this Agreement.
Governing Law
These Terms & Conditions shall be subject to and interpreted in accordance with the laws of the State of Virginia and venue shall only be the Courts of Salem, Virginia.
Use of Information
Any unauthorized disclosure, copying or distribution of the proprietary information within the City of Salem online utility system is prohibited and may be unlawful.
Refund Policy
Overpayments made by the Customer will be credited to the designated utility account and applied to the following billing period. In the event that your credit card was charged in error, requests for refunds or adjustments should be made within thirty (30) days of the original transaction. The period of thirty (30) days begins from the transaction processing date. We reserve the right to revise this policy at any time.
Legal Statement
Customer agrees to waive any liability against the City of Salem for any act or omission arising out of the use of the City of Salem online payments system, unless caused by the City of Salem’s gross negligence or willful misconduct. Customer agrees to not transmit any computer virus or messages that could damage the City of Salem’s system. The City of Salem, Virginia reserves the right, in its sole discretion, to terminate your access to the City of Salem, Virginia online payments and the related services or any portion thereof at any time, without notice.
Customer agrees to be bound by these Terms & Conditions, applicable tariffs, state and federal rules and regulations, laws, any rules and regulations of a fund transfer system used by the City of Salem.